Write to us. A person reads it.

We do not run a telephone line. In this category, a phone call is the least private way to ask a question, and the questions people actually ask — about materials, about delivery, about whether a parcel will fit through a letterbox — are easier to answer in writing.

Use the form for anything: a question about a product, a request for a hold-at-location delivery, a return, or a note about something on this site that is wrong. If you are asking about an existing enquiry, reply to the confirmation email instead of starting a new thread; it keeps the correspondence in one place.