Amoretta
Shipping & returns
Plain packaging is the default, not an option. Here is exactly what happens between your enquiry and the parcel arriving.
Packaging
Every order leaves in an unbranded corrugated carton with a plain white label. There is no logo, no product silhouette, and no category wording on the outside. The sender name is a neutral trading name; the customs description, where required, reads "wellness goods".
Inside, each product sits in its own rigid box, separated by paper padding. No invoice is included unless you ask for one — paperwork is emailed. The inner packaging carries material and care information and nothing else.
Delivery windows and cost
| Method | Standard — 3 to 5 business days |
|---|---|
| Cost | $6 flat, free over $120 |
| Expedited | 2 business days, $16 |
| Cut-off | 1 pm Eastern, business days |
| Carriers | Two national carriers, selected by destination |
| Territories | All 50 states, DC, and US territories |
| International | Not offered — customs declarations identify contents |
PO boxes and APO/FPO
Both carriers deliver to PO boxes and APO/FPO addresses, and the flat $6 rate applies — but a signature-free delivery to a PO box means the parcel sits in the box, so treat hold-at-location as the private option if your box is shared. Military addresses add three to seven days.
Holidays and cut-offs
The 1 pm Eastern cut-off moves to the morning before Thanksgiving and Christmas Eve; December cut-off dates are announced in the first week of December, in a plain email and on this page. Orders placed on a federal holiday go the next business day.
Handling time
Dispatch time excludes our handling window of one business day: an order placed Monday before 1 pm leaves Tuesday, arrives Thursday to Monday depending on the coast. Expedited orders skip the queue and leave the same day.
If you are not home
We do not require a signature by default. A signature requirement turns a private delivery into a conversation with a neighbour, which defeats the purpose of the packaging. If you would rather collect, ask for a hold-at-location delivery when you enquire: the parcel goes to a carrier point and you collect it with photo identification.
Tracking
Tracking is emailed from a plain address, and the carrier page shows the destination city rather than the full address. We do not send marketing email to an address used for an order unless you subscribe separately.
Returns
Unopened items can be returned within 30 days. The label is prepaid, the return address is a warehouse that does not carry our name, and you do not need to give a reason. Refunds are issued within five business days of arrival.
Opened items cannot be returned for hygiene reasons. If an item is faulty, we replace it and ask for a photograph rather than the item — posting a used device back is a worse experience than absorbing the cost.
Exchanges work the same way: return the unopened item, and we send the replacement once it is scanned by the carrier rather than waiting for it to reach the warehouse.
Lost, damaged, or delayed
If tracking has not moved for five business days, write to us and we will open a carrier trace the same day. If a parcel arrives damaged, photograph the outer carton before opening it fully and send us the image; we replace the contents without requiring a return.