The art of discreet delivery

Discretion is usually described as a packaging feature. In practice it is four separate problems, and shops tend to solve the easiest one and ignore the rest: what the box looks like, what the label says, what appears on a bank statement, and what happens if you are not home.

What is on the outside of the box

Our parcels are unbranded corrugated board with a plain white label. There is no logo, no product silhouette, no category wording, and no return address that identifies the business as what it is. The sender name is a neutral trading name registered for shipping purposes; if you need to know the exact string before you order, ask and we will tell you.

Inside, the product is in its own rigid box, and that box is inside the shipping carton with paper padding. There is no invoice in the parcel unless you ask for one — the paperwork is emailed. If the parcel is opened by someone else, the inner packaging is designed to be readable without being explicit: material, dimensions, care instructions, and nothing else.

What appears on your statement

Card statements show the trading name, not the brand. This is a legal requirement in most payment networks rather than a courtesy, but the trading name itself is chosen: ours is deliberately generic. If you use a payment method that displays a merchant category, that category is retail, not health or personal services.

For enquiries placed by email, there is no charge until an order is confirmed, and confirmation is sent as a plain text email with no images and no brand wording in the subject line.

The part most shops get wrong: delivery attempts

A discreet box is not discreet if a courier leaves a card on the door that says what the parcel is, or if a neighbour signs for it. We ship with carriers that do not print the contents on the label, and we do not offer a "signature required" option by default, because a signature requirement turns a private delivery into a conversation with a neighbour.

If you are not going to be home, the safer option is a hold-at-location delivery: the parcel goes to a carrier point and you collect it with identification. We can arrange this on request. The other option is to ship to a workplace, which works well for some people and badly for others depending on how post is handled where they work.

Timing and tracking

Orders placed before 1 pm Eastern on a business day leave the same day; anything after that goes the next business day. Standard delivery is three to five business days, expedited is two. Tracking is sent by email only, from a plain address, and the carrier's tracking page shows the destination city rather than the full address.

We do not send marketing email to an address used for an order unless you separately subscribe. This is a small thing that most shops get wrong: the order confirmation address ends up on a newsletter list, and the newsletter arrives with a subject line that identifies the shop to anyone who sees the phone.

Returns without a conversation

Unopened items can be returned within 30 days. The return label is prepaid and the parcel goes to a warehouse address that does not carry the brand name. You do not need to state a reason, and we do not ask for one. Refunds go back to the original payment method within five business days of arrival.

Opened items cannot be returned for hygiene reasons, with one exception: if the product is faulty, we replace it and you do not need to send the original back — we ask for a photograph instead, because asking someone to post a used device is a worse experience than absorbing the loss.

A note on what discretion cannot fix

No packaging solves a shared bank account, a monitored card, or a household where post is opened. If any of those apply, the practical options are a prepaid card, a hold-at-location delivery, or waiting. We would rather say that plainly than imply that a plain box is a complete solution.

What we can control is the parcel, the label, the statement string, and the email. Those are designed as a set rather than individually, which is the part that most shops miss: a plain box with a branded confirmation email is not discreet, and neither is a neutral email attached to a parcel that says "intimate" on the customs form. Ours says "wellness goods", which is accurate and unremarkable.

If you need something specific — a particular sender name, a hold at a specific carrier point, a delivery window — write to us before ordering. It is easier to arrange in advance than to intercept afterwards.